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Our terms and Conditions

Contact

Definitely Tuga

definitelytuga@gmail.com

1. Acceptance of Terms

By using our website, RSVPing to an event, or booking an experience, you agree to these Terms and to comply with all applicable laws and regulations. If you are booking on behalf of an organisation (e.g. a corporate team event), you represent and warrant that you have the authority to bind that organisation to these Terms.

2. Use of Our Services

You agree to use our website, social media channels, and events only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of our community. Prohibited behaviours include:

• Harassing, discriminating against, or causing distress to any other member, guest, or partner

• Transmitting obscene, offensive, or hateful content on our website or social channels

• Disrupting the normal flow of an event, workshop, or online community

• Using our events or platforms for unauthorised commercial solicitation

We want Definitely Tuga to remain a welcoming space. We reserve the right to refuse entry to or remove any participant whose conduct we reasonably consider disruptive or unsafe, without a refund.

3. Community Sign-Up and Communications

To RSVP to events, join our mailing list, or book an experience, you may be asked to provide accurate and current contact information. You are responsible for the accuracy of the information you provide and for informing us of any relevant changes (e.g. dietary requirements). If you believe your information has been used without your consent, please notify us immediately

4. Bookings, Payments, and Cancellations

When you book a supper club, cooking lab, workshop, or custom experience (B2C or B2B), the following applies unless otherwise agreed in writing:

• Bookings are confirmed once payment (or, for B2B bookings, a signed agreement or deposit) has been received

• Prices are as stated at the time of booking and may include the services of third-party venues, chefs, or partners

• Cancellations, rescheduling, and refund eligibility depend on the notice given before the event date; specific terms will be communicated at the time of booking

• Definitely Tuga reserves the right to cancel or reschedule an event due to insufficient sign-ups, venue issues, or circumstances beyond our control (force majeure), in which case you will be offered a refund or an alternative date

• You are responsible for informing us of any allergies or dietary restrictions in advance; while we take reasonable care to accommodate these, we cannot guarantee an allergen-free environment at partner venues

5. Intellectual Property

All content on the Definitely Tuga website and social media channels — including text, graphics, logos, photography, and video — is the property of Definitely Tuga or our content suppliers and is protected by copyright law. You are granted a limited, non-exclusive, non-transferable licence to access and use our website and content solely for personal, non-commercial purposes. Reproduction, redistribution, or commercial use of our content without our express written permission is prohibited. By attending an event, you acknowledge that photos or videos may be taken for Definitely Tuga's marketing and social media purposes. If you would prefer not to appear in such content, please let us know at the event or in advance.

6. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which describes how we collect, use, and safeguard your information. By using our website or booking an experience, you acknowledge and agree to the terms of our Privacy Policy.

7. Limitation of Liability

To the fullest extent permitted by law, Definitely Tuga and Ana Mendes are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, resulting from:

• Your access to, or inability to access, our website or events

• The conduct of any third party — including other guests, partner venues, chefs, or collaborators — at an event

• Food-related reactions, allergies, or injuries at an event, where reasonable dietary information was requested but not accurately provided

• Unauthorised access to or alteration of your data or communications

• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for any other liability that cannot be excluded under Dutch law.

8. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our websiteor the content, experiences, or partner venues involved in our events. To the fullest extent permissible by law, we disclaim all implied warranties, including warranties of merchantability and fitness for a particular purpose.

9. Third-Party Services and Links

Our website and social channels may contain links to third-party websites, ticketing platforms, or partner venues that are not owned or controlled by Definitely Tuga. We do not endorse or assume responsibility for any such third-party sites or services. If you access a third-party website or book through a third-party platform, you do so at your own risk, and these Terms and our Privacy Policy do not apply to your use of such services.

10. Termination

We reserve the right, at our sole discretion, to terminate or suspend your access to our website, community, or events, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use our website and services will cease immediately, and no refund will be owed for any prior conduct-related termination.

11. Changes to These Terms

We may modify these Terms at any time, at our sole discretion. Any changes will be effective immediately upon posting on our website, with an updated "Effective Date." Your continued use of our website or services after changes are posted signifies your acceptance of the revised Terms. We encourage you to review these Terms periodically.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. You agree to submit to the personal jurisdiction of the courts located within the Netherlands for the resolution of any disputes arising from or related to these Terms or your use of our services.