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Privacy and cookies

Contact

Definitely Tuga

definitelytuga@gmail.com

1. Information

We Collect We collect information to organise our events, run our community, and improve our services. The types of information we may collect include:

Personal Information

When you RSVP or book an experience, join our mailing list, or otherwise interact with us, you may provide us with personally identifiable information ("Personal Information"), such as:

• Name

• Email address

• Phone number

• Mailing address (only where relevant, e.g. for shipping or invoicing)

• Dietary preferences or allergies (where relevant to a supper club or event)

• Company name and role (for B2B bookings and partnerships)

• Payment details, processed securely by our third-party payment and ticketing providers (we do not store full card details ourselves)

Usage Data

We may also collect information on how you access and use our website and social media channels, including:

• IP address

• Browser type and version

• Time and date of visit

• Pages visited and links clicked

• Engagement with our Instagram content (e.g. profile visits, saves, shares)

This information helps us understand how our community engages with our content and improve the experience we offer.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Organising and managing events, bookings, and RSVPs

• Processing payments and invoices for B2C and B2B bookable experiences

• Communicating with you about upcoming events, community news, and — if you've opted in — promotional content and newsletters

• Personalising content and recommendations based on your interests

• Responding to enquiries from individuals, partners, and corporate clients

• Improving our website, content, and event experience

To understand how people interact with our website and social channels, we use tools such as Google Analytics, Meta/Instagram Insights, and similar analytics providers. These tools help us see which content and pages are most engaging so we can improve what we offer.

3. Sharing and Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties for their own marketing purposes. We may share your information with:

• Service providers who support our operations, such as event and ticketing platforms, payment processors, email/newsletter tools, and analytics providers (e.g. Google Analytics, Meta/Instagram)

• Partner venues, chefs, or collaborators involved in delivering a specific event, where necessary (e.g. dietary requirements shared with a venue)

• Legal authorities, where required to comply with applicable law, regulation, legal process, or governmental request

We take reasonable steps to ensure that any third party with whom we share your data maintains appropriate standards of privacy and data security.

4. Data Security

We are committed to protecting your personal information and use reasonable technical and organisational measures, including access controls and secure storage, to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

As a resident of the European Union or another jurisdiction with data protection laws, you have certain rights regarding your personal data, including the right to:

• Access the personal information we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your personal data

• Object to or restrict certain processing

• Receive a copy of your data in a portable format

• Withdraw consent at any time, where processing is based on consent (e.g. newsletter sign-up)

To exercise any of these rights, please contact us.

If you believe your data protection rights have not been respected, you also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies, including those provided by Google Analytics and social media platforms, to monitor activity and improve your experience. These tools collect data such as pages visited and interactions with our content.

You can manage your cookie preferences through your browser settings or the tools provided by Google and other platforms. Disabling cookies may limit some features of our website.

7. Third-Party Links and Platforms

Our website and Instagram content may contain links to third-party websites, event pages, or booking platforms. This Privacy Policy does not apply to those external sites, and we encourage you to review their own privacy policies before sharing personal information.

8. Children's Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal information from children under this age. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy — for example, for the duration of our relationship with you plus any period required by tax or legal obligations — after which it is deleted or anonymised.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Policy periodically.